How we handle oil and filter change at Hackbridge
Every oil change starts at the desk rather than the ramp. We take your registration, pull up the engine variant and check which oil approval the manufacturer lists for it, then check the refill quantity and the filter part number against the same record. Two cars that look identical can take different oil, and capacity ranges from under four litres on a small petrol to eight or more on a large diesel. Oil comes from bulk stock through a metered dispenser, so the litres that go in are the litres on your bill.
On the ramp the work is mostly about not creating a problem while solving one. Undertrays come off properly rather than being bent aside, sump plugs go back with a new washer to a torque figure, and cartridge housings are tightened to their setting because the plastic ones split when they are leaned on. There are things we will not do. We will not extract oil up the dipstick tube on a car that has a perfectly good sump plug, because that leaves the settled sediment behind. We will not put a generic viscosity into an engine that lists a specific approval. And we will not reset a long-life counter to a full two-year interval after a plain oil change, because that would tell the car the inspection items had been done as well.
The price is agreed before the bonnet is opened. From £45 covers the labour, the filter and the sump washer; the oil itself depends on how many litres your engine holds and which specification it needs, so the quote states both rather than hiding them in a round number. If we find a stripped sump thread or a filter housing that has been cross-threaded by someone else, we stop, show you and price the repair separately. Old oil and filters leave in a sealed tank collected by a licensed contractor.

